Group IT Manager
Tourism and Hospitality
more than 5 years
Azerbaijan / Baku
  • In cooperation with local operation staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units;
  • Responsible for local inventory maintenance and software license management;
  • Monitors security compliance in accordance with IT standards, policies and procedures;
  • Responsible for maintenance of systems documentation such as IT operations manuals;
  • Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.;
  • Responsible for installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software);
  • Provides escalated technical support that requires an on-site presence (server, network or PC equipment failure), including data backup recovery;
  • Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established standards;
  • Provides consulting/training/education services such as data management and staff training for standard systems;
  • Serves as the IT point of contact and accountable for the IT portion of new unit setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, PC and other equipment;
  • Responsible for local IT vendor, contract and outsourcing management;
  • Performs appropriate duties associated with division and IT project-based activities; provides support, backup, etc. for IT Specialists in the region; participates in the identification, development and communication of new technology standards and best practices as appropriate;
  • Responsible for monitoring data backups in business units to ensure that they are completed on a regular basis;
  • Other duties as assigned.